Strona główna Strefa Studenta i Absolwenta Akademickie Biuro Karier Oferty pracy/stażu/wolontariat Customer Care Junior Specialist with English and Russian in HR Services (rekrutacja do 16 marca)


Customer Care Junior Specialist with English and Russian in HR Services (rekrutacja do 16 marca)

Join Alight Solutions, you will have a bright future! 

Alight Solutions are currently recruiting for a Customer Care Junior Specialist with English and Russian in HR Services located in Krakow, Poland. 

As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery business group within Alight Solutions. 


As a Customer Care Junior Specialist with English and Russian in HR Services, your responsibilities will include: 

  • Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others, 
  • Explaining how to use the online HR systems, 
  • Investigating more complex cases. 


  • Excellent English: C1 minimum, 
  • Excellent Russian: C1 minimum, 
  • Adaptability and attention to details, 
  • Excellent written and verbal communication skills, 
  • Self-motivation and willingness to learn, 
  • Experience in Customer Service is a plus, but not required. We will teach you all you need to know. 

We Offer: 

  • Competitive salary: 3800 PLN gross, 
  • Language allowance: 750 PLN gross, 
  • Permanent contract and comprehensive rewards package, 
  • Continuous education and training, 
  • Tremendous potential with a growing worldwide organisation. 

Additionally, you can expect: 

  • Private medical care and free dental care, 
  • Life insurance, 
  • Benefit platform (MultiSport card, cinema tickets, vouchers, and many more), 
  • Language allowance, 
  • Great work atmosphere; we value positive and productive work environment, open and honest communication, and are committed to excellence, 
  • Opportunities to engage in many events, activities and charity initiatives, 
  • Brand new office in a convenient location in Kraków. 

We Focus on Your Development 

At Alight, personal development is very important both for our colleagues and us as a company. Development is owned by our colleagues and they are supported by their managers. This allows colleagues to work towards their career goals and at the same time helps us as a company prepare for the future by supporting the development of skills and experience that helps make Alight successful. 

We follow a development framework that focuses on colleagues as individuals, helping them to assess their competencies and to choose the most suitable development solutions to improve – colleagues learn new skills and most importantly how to put them into practice every day. Career progression in the company is also driven individually allowing colleagues to progress once they have achieved the relevant competency levels for their next role. 

About Alight Solutions 

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our dedicated colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive. 

To view all our current vacancies please visit us:

About Alight in Krakow 

Our Krakow office is located in the Enterprise Business Park on al. Powstańców Wielkopolskich. We have 300 employees working in 4 domains: Client Delivery, Commercial, Solutions & Strategy, Technology & Digital. 

You can have a look at our brand new office here:

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

To aplly

Rekrutacja do 16 marca 2020 roku.