Customer Operations Specialist with German

Work in a vibrant community with strong values and a supportive culture, a job will offer the chance to build a lasting and meaningful career. Job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

For one of our clients, we are looking for candidates who are suitable for Customer Operations Specialist with German

Location: Kraków

About The Job

● be the first point of contact for Customers,

● resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards,

● provide assistance to customers in self-service mediums and assist a customer to

complete transactions,

● record and follow up all customer contacts in customer-facing systems,

● liaising between customers and supply chain departments in the coordination of the delivery process,

● proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing to changes or canceling the sales order,

● supporting the resolution of delivery queries.

Requirements

● very good German (C1) and good English,

● excellent communication skills,

● strong customer focus,

● ability to deal with multiple tasks and work in a dynamic environment,

● ability to cooperate efficiently in a team,

● good working knowledge of MS Office tools and Outlook,

● experience in using one of the major ERP systems (e.g. SUN/ SAP ) will be an advantage.

Benefits

● meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500),

● good atmosphere at work and comfortable working environment: own canteen and a few relax rooms,

● attractive salary package and yearly bonuses,

● complex medical care and individual life insurance,

● sport programs and facilities e.g. Multisport Card, vouchers for free time activities,

● additional funds for trainings and certifications, sports sections,

● bonus for referring your friend to work.

If you are interested in our offer, please send us your CV at justyna.lukaszewska@talentplace.pl